BorderBuddy enterprise client services

At BorderBuddy, we specialize in providing comprehensive customs brokerage services tailored for enterprise clients across the United States and Canada. Handling over $500 million in import declarations annually. Our services cover a wide range of industries and segments, supporting both B2B and B2C operations.

expertise

e-commerce expertise

We cater to a diverse array of e-commerce businesses, including marketplaces and e-commerce retailers, managing complex import requirements for medium to high-volume operations. Our expertise ensures that your goods move seamlessly across borders, allowing you to focus on expanding your market reach. Whether it involves B2B freight or B2C packages, we handle it all with precision and efficiency.

sectors

Sectors we serve

e-commerce items

Streamlined processes for fast-moving consumer goods, ensuring timely delivery to your customers.

For Canada

For US

Retail

Efficient customs solutions for retail products, from clothing to electronics, ensuring smooth market entry.

For Canada

For US

Agriculture & live animals

Specialized handling and compliance with health and safety regulations for live animal imports.

For Canada

For US

Vehicles & automotive parts

Expertise in the importation of cars, trucks, and parts, including compliance with safety standards and emissions regulations.

For Canada

For US

Tech & consumer electronics

Efficient handling of high-value electronic goods, ensuring quick clearance and protection against damage.

For Canada

For US

Pharmaceuticals & health

Ensuring compliance with stringent health regulations for importing medicines and medical devices.

For Canada

For US

Food & beverages

Managing the import of food products with a focus on safety, quality, and compliance with food safety standards

For Canada

For US

Clothing & textiles

Simplifying the import process for apparel and fabrics, ensuring timely market entry.

For Canada

For US

Furniture

Facilitating the import of furniture with expertise in compliance and logistics.

For Canada

For US

Plastics & other raw materials

Managing the import of chemicals, plastics, and other raw materials.

For Canada

For US

Machinery & heavy equipment

Handling oil and gas, farming and agricultural equipment, and construction machinery.

For Canada

For US

Plants & flowers

Import solutions for garden centers and horticultural products.

For Canada

For US

our commitment

Customer service and accessibility

BorderBuddy is committed to providing exceptional customer service. We prioritize accessibility and responsiveness, ensuring that our clients have 24/7 access to knowledgeable support.

Accessible, Live Support: Our dedicated sales and operations agents are available around the clock to assist with any inquiries. We aim to simplify the customs process comprehensively, but when assistance is needed, a live operator is accessible 24/7.
Personalized Assistance: We offer tailored guidance to help you navigate the unique demands of the Canadian and U.S. markets, ensuring a seamless import experience.

our technology

Technology-driven solutions

This includes real-time tracking, document management, and seamless integration with your existing systems, enhancing operational efficiency.

Integration and Billing Automation: Streamlines the integration with existing business systems and automates billing processes, ensuring accurate invoicing and reducing administrative overhead.
Commercial Invoice Generation: Automates the creation of accurate and compliant commercial invoices, reducing manual errors and ensuring all necessary information is included.
HS Classification and Duty and Tax Calculation: Uses sophisticated algorithms to classify goods according to the Harmonized System, determining the correct duty and tax rates for precise and transparent cost calculations.
PARS and PAPS Tracking: Provides real-time tracking for Pre-Arrival Review System (PARS) and Pre-Arrival Processing System (PAPS) shipments, ensuring timely customs clearance and reducing delays.

success stories

Client success stories

Chinese e-commerce Marketplace: Facilitated the expansion of a major Chinese marketplace into North America, handling complex customs requirements and ensuring timely delivery to customers.
BarkBox: Streamlined the import process for a leading pet subscription box company, ensuring compliance and reducing customs clearance times.
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why us

Why choose BorderBuddy?

Streamlined Customs Clearance: We manage all aspects of customs clearance, from documentation to compliance, ensuring your goods move smoothly across borders.
Rapid Market Entry: Our expedited services enable faster market entry, with Non-Resident Importer (NRI) registration typically completed within 24 hours.
Transparent Pricing: Our all-inclusive pricing model provides clear and predictable costs, eliminating surprises.
Cutting-Edge Technology: Our platform automates and optimizes the customs process, reducing errors and accelerating clearance times.
Exceptional Service: With a 4.8-star rating from over 2,000 reviews, our commitment to excellence and client satisfaction is well-established.

values

Core values

Client Obsession: We prioritize your needs, simplifying complex processes to enhance satisfaction and success.
Excellence as a Standard: We adhere to the highest standards in service and compliance.
Innovate, Operate, Automate: We continuously improve through innovation and automation.
Sense of Urgency: We act swiftly to meet the fast-paced demands of our clients.
Rigorous Compliance: We ensure thorough documentation and expert guidance to manage risks effectively.
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Get started with BorderBuddy

Partner with BorderBuddy to simplify your cross-border logistics and ensure seamless import processes. Ready to import?

Email us: service@borderbuddy.com

Call us: +1 (866) 901-8703

Get a quote: Get a personalized quote tailored to your business needs.

By understanding the customs clearance process and following these steps, you can ensure a smoother import experience, minimizing delays and costs. BorderBuddy is here to assist you every step of the way.