Small & medium sized businesses

Our Core Values

The product segments we service

At BorderBuddy, we have extensive experience in clearing a diverse array of merchandise, including but not limited to:

e-commerce items

Streamlined processes for fast-moving consumer goods, ensuring timely delivery to your customers.

Retail

Efficient customs solutions for retail products, from clothing to electronics, ensuring smooth market entry.

Agriculture & live animals

Specialized handling and compliance with health and safety regulations for live animal imports.

Vehicles & automotive parts

Expertise in the importation of cars, trucks, and parts, including compliance with safety standards and emissions regulations.

Tech & consumer electronics

Efficient handling of high-value electronic goods, ensuring quick clearance and protection against damage.

Pharmaceuticals & health

Ensuring compliance with stringent health regulations for importing medicines and medical devices.

Food & beverages

Managing the import of food products with a focus on safety, quality, and compliance with food safety standards

Clothing & textiles

Simplifying the import process for apparel and fabrics, ensuring timely market entry.

Furniture

Facilitating the import of furniture with expertise in compliance and logistics.

Plastics & other raw materials

Managing the import of chemicals, plastics, and other raw materials.

Machinery & heavy equipment

Handling oil and gas, farming and agricultural equipment, and construction machinery.

Plants & flowers

Import solutions for garden centers and horticultural products.
Products

Products and services for SMBs

e-commerce products

Enhance your e-commerce operations with specialized services tailored for CLVS and LVS shipments, High Volume e-commerce shippers, Shopify merchants, and B2B inventory shipments to Amazon FBA and other 3PLs.

Customs clearance

Comprehensive customs clearance services to ensure your shipments cross borders efficiently and compliantly.

PARS tracking

Utilize our PARS tracking system to monitor the status of your shipments and ensure timely clearance.

Customs bonds

We provide customs bonds to guarantee the payment of import duties and taxes, ensuring smooth import processes.

PGA support

Expertise in compliance with Partner Government Agencies (PGAs) such as Health Canada and the Canadian Food Inspection Agency (CFIA) to ensure your shipments meet all regulatory requirements.

HS classification

Accurate classification of your goods under the Harmonized System (HS) to determine applicable duties and taxes.

Duty & tax estimation

Precise estimation of duties and taxes for your shipments to help you plan your costs effectively.

In-bonds

Facilitate the transportation of goods under bond from the port of entry to a different port where customs clearance will take place.

e-commerce products

Ocean shipping

We manage both Full Container Load (FCL) and Less than Container Load (LCL) shipments, ensuring your goods are handled efficiently from port to port.

Air cargo

Our air freight services offer expedited shipping solutions for high-value or time-sensitive goods, with comprehensive tracking and swift customs clearance.

Ground trucking

We provide reliable ground transportation solutions from the US and Mexico, ensuring seamless cross-border logistics for your shipments.

Process

How to get started

Email us:

For any inquiries or further information, email us at service@borderbuddy.com

Call us:

Speak directly with one of our experts by calling
1-877-409-8163.

Get a quote:

Get a personalized quote tailored to your
business needs.
Get one now

Create an account:

Set up your account to start benefiting from our
comprehensive customs brokerage services.

Create account

Process

How to get started

Getting started

Detailed steps to start your import/export journey. Learn More about Getting Started into the U.S.

e-commerce

Enhance your e-commerce operations with our specialized services.

Track a clearance with ourcanadian PARS or US PAPS tracker:

Monitor the status of your shipments with our multi-carrier / multi-broker tracker.

Support for PartnerGovernment Agencies (PGAs):

We offer comprehensive support for compliance with U.S. and Canadian PGAs, including the U.S. FDA., EPA, Health Canada and the CFIA.

BorderBuddy is committed to being your trusted partner in navigating the complexities of cross-border trade. Join the thousands of SMBs that rely on our expertise and let us help you grow your business with confidence and ease.

Learn more
Process

Why Borderbuddy?

Accessible, live support
Our team simplifies the customs process. During extended hours, knowledgeable agents are ready to help. After hours, our phone service ensures your messages are directed for a timely response. Need help anytime? We've got you covered.
Flexible payment & simple onboarding
We offer various payment options and a fully digital onboarding process, designed to match the fast pace of modern businesses. Our focus on flexibility ensures we meet your needs effectively.
Transparent, all-inclusive pricing
Our commitment to transparent pricing means no hidden fees. Our straightforward pricing structure is designed to ensure fairness and clarity, reflecting our dedication to your business's success.
Unmatched entry accuracy
Our commitment to excellence is demonstrated by our over 98% first-time entry accuracy rate. We ensure your shipments clear customs smoothly, showcasing our expertise and dedication.
Cutting-edge technology
Founded in the internet age, we leverage advanced technology to make the customs process efficient and straightforward. Powered by Zipments.io and other tools that are designed to keep you ahead in the digital era.
Rigorous compliance & responsive service
We maintain meticulous regulatory adherence and provide fast, responsive services to meet your needs. Whether it's standard or expedited service, we're always prepared to keep your business moving smoothly.
Why Choose us

See why you'll love working with us

01

Partnership focus

At BorderBuddy, your success is our success. We aim to provide excellent services that let you grow, and in turn, we grow with you. We understand SMBs because we are one. We know what it's like to deal with big companies where there's no one to call. We're here to change that.

02

Time and cost efficiency

Our services streamline the import/export process, saving you time and reducing operational costs. With our cutting-edge technology platform, we automate and simplify the customs process, allowing you to focus on growing your business.

03

Risk management

We help mitigate risks associated with cross-border trade by ensuring accurate documentation and adherence to regulations, protecting your business from fines and legal complications.

04

Peace of mind

SMBs often don't have the time or resources to worry about brokerage. That's where we come in as your trusted partner. We handle the complexities, so you don't have to.

05

Expertise in regulatory compliance

Navigating customs regulations can be daunting, especially for SMBs with limited resources. We provide expert guidance on compliance with customs laws, ensuring your shipments meet all regulatory requirements and avoid costly delays and penalties.

E-Commerce Solutions

CLVS, LVS, high volume shippers, and B2B to FBA, Shopify, and other 3PLs

At BorderBuddy, we offer a range of B2B and B2C solutions designed to meet the needs of e-commerce merchants and suppliers of all sizes, from small and medium-sized businesses (SMBs) to large enterprises.

High volume shippers

Our services are tailored to streamline your cross-border logistics, ensuring smooth and efficient importation of goods into Canada. As an early adopter and leader in the Canada Border Services Agency’s (CBSA) High Volume e-commerce Shipper program (HVEC), we provide unparalleled expertise and streamlined processes for high-volume e-commerce businesses. This program efficiently handles compliance concerns for products regulated by Partner Government Agencies (PGAs) like Health Canada or the Canadian Food Inspection Agency (CFIA), making it the go-to solution for a broad range of e-commerce consumer products.

Shopify

Additionally, our Shopify app simplifies the process for merchants selling to Canadian customers.

FBA & 3PLs

Our specialized services for Amazon FBA and other 3PLs facilitate seamless inventory movement into Canada. We also offer tailored solutions for Non-Resident Importers (NRIs) ensuring compliance with all relevant Canadian regulations.

LVS & CLVS:

For low-value shipments, BorderBuddy leverages the CBSA's Courier Low Value Shipment (CLVS) program and the Low Value Shipment (LVS) program. These programs are designed to expedite the customs clearance process for shipments valued below a certain threshold, offering a streamlined and cost-effective solution. The CLVS program, however, is not suitable for goods regulated by PGAs, whereas the LVS program can handle a broader range of products, including those subject to regulatory scrutiny. Our expertise ensures that your goods cross the border smoothly and efficiently, whether they fall under the LVS, CLVS, or the High Volume e-commerce Shipper program. With our advanced technology integration, we provide real-time tracking and updates, ensuring your shipments are always on schedule and compliant with Canadian import regulations.