Small & medium sized businesses

About us

Who we are &
what we do

At BorderBuddy, we specialize in supporting small and medium-sized businesses (SMBs) in navigating the complexities of cross-border trade.

With over 20,000 satisfied SMB clients across the US and Canada, we understand the unique challenges and opportunities that smaller businesses face. Our mission is to transform your customs brokerage experience with intuitive, reliable, and efficient services, ensuring your goods clear customs smoothly and swiftly.

We have multiple licensed brokers at various US ports, providing you with expertise and seamless clearance services. This ensures quicker response times, better compliance, and more efficient handling of your shipments.
Proven Excellence

Experience
the difference

17+ years
of experience
Why Choose us

See why you'll love working with us

01

Partnership focus

At BorderBuddy, your success is our success. We aim to provide excellent services that let you grow, and in turn, we grow with you. We understand SMBs because we are one. We know what it's like to deal with big companies where there's no one to call. We're here to change that.

02

Time and cost efficiency

Our services streamline the import/export process, saving you time and reducing operational costs. With our cutting-edge technology platform, we automate and simplify the customs process, allowing you to focus on growing your business.

03

Risk management

We help mitigate risks associated with cross-border trade by ensuring accurate documentation and adherence to regulations, protecting your business from fines and legal complications.

04

Peace of mind

SMBs often don't have the time or resources to worry about brokerage. That's where we come in as your trusted partner. We handle the complexities, so you don't have to.

05

Expertise in regulatory compliance

Navigating customs regulations can be daunting, especially for SMBs with limited resources. We provide expert guidance on compliance with customs laws, ensuring your shipments meet all regulatory requirements and avoid costly delays and penalties.

Products

Products and services for SMBs

e-commerce products

Enhance your e-commerce operations with specialized services tailored for CLVS and LVS shipments, High Volume e-commerce shippers, Shopify merchants, and B2B inventory shipments to Amazon FBA and other 3PLs.

Shopify

Comprehensive customs clearance services to ensure your shipments cross borders efficiently and compliantly.

Shopify

Utilize our PARS tracking system to monitor the status of your shipments and ensure timely clearance.

Shopify

We provide customs bonds to guarantee the payment of import duties and taxes, ensuring smooth import processes.

High volume shippers

Expertise in compliance with Partner Government Agencies (PGAs) such as Health Canada and the Canadian Food Inspection Agency (CFIA) to ensure your shipments meet all regulatory requirements.

High volume shippers

Accurate classification of your goods under the Harmonized System (HS) to determine applicable duties and taxes.

High volume shippers

Precise estimation of duties and taxes for your shipments to help you plan your costs effectively.

High volume shippers

Facilitate the transportation of goods under bond from the port of entry to a different port where customs clearance will take place.

e-commerce products

Ocean shipping

We manage both Full Container Load (FCL) and Less than Container Load (LCL) shipments, ensuring your goods are handled efficiently from port to port.

Air cargo

Our air freight services offer expedited shipping solutions for high-value or time-sensitive goods, with comprehensive tracking and swift customs clearance.

Ground trucking

We provide reliable ground transportation solutions from the US and Mexico, ensuring seamless cross-border logistics for your shipments.

Our Core Values

The product segments we service

At BorderBuddy, we have extensive experience in clearing a diverse array of merchandise, including but not limited to:

e-commerce items

Streamlined processes for fast-moving consumer goods, ensuring timely delivery to your customers.

Retail

Efficient customs solutions for retail products, from clothing to electronics, ensuring smooth market entry.

Agriculture & live animals

Specialized handling and compliance with health and safety regulations for live animal imports.

Vehicles & automotive parts

Expertise in the importation of cars, trucks, and parts, including compliance with safety standards and emissions regulations.

Tech & consumer electronics

Efficient handling of high-value electronic goods, ensuring quick clearance and protection against damage.

Pharmaceuticals & health

Ensuring compliance with stringent health regulations for importing medicines and medical devices.

Food & beverages

Managing the import of food products with a focus on safety, quality, and compliance with food safety standards

Clothing & textiles

Simplifying the import process for apparel and fabrics, ensuring timely market entry.

Furniture

Facilitating the import of furniture with expertise in compliance and logistics.

Plastics & other raw materials

Managing the import of chemicals, plastics, and other raw materials.

Machinery & heavy equipment

Handling oil and gas, farming and agricultural equipment, and construction machinery.

Plants & flowers

Import solutions for garden centers and horticultural products.
E-Commerce Solutions

Section 321 & Type 86, & B2B to FBA, Shopify, & other 3PLs

Section 321 De Minimis Shipments

We specialize in facilitating Section 321 shipments, allowing for the duty-free entry of goods valued at $800 or less. This is ideal for high-volume package shippers, particularly those shipping from Mexico, Canada, China, and other parts of the world. Our services ensure compliance with US customs regulations while providing a streamlined clearance process.

Type 86 entries

For shipments that include goods subject to Partner Government Agencies (PGAs) regulations, Type 86 entries offer an efficient solution. We manage the clearance of these shipments, ensuring compliance with all applicable regulations from agencies such as the FDA, USDA, and EPA.

FBA & 3PLs

Our specialized services for Amazon FBA, Walmart, Shopify, ShipBob, ShipHero, and other 3PLs facilitate seamless inventory movement into the US. We also offer tailored solutions for Non-Resident Importers (NRIs) ensuring compliance with all relevant US regulations.

Process

Why Borderbuddy?

Accessible, live support
Our team simplifies the customs process. During extended hours, knowledgeable agents are ready to help. After hours, our phone service ensures your messages are directed for a timely response. Need help anytime? We've got you covered.
Flexible payment & simple onboarding
We offer various payment options and a fully digital onboarding process, designed to match the fast pace of modern businesses. Our focus on flexibility ensures we meet your needs effectively.
Transparent, all-inclusive pricing
Our commitment to transparent pricing means no hidden fees. Our straightforward pricing structure is designed to ensure fairness and clarity, reflecting our dedication to your business's success.
Unmatched entry accuracy
Our commitment to excellence is demonstrated by our over 98% first-time entry accuracy rate. We ensure your shipments clear customs smoothly, showcasing our expertise and dedication.
Cutting-edge technology
Founded in the internet age, we leverage advanced technology to make the customs process efficient and straightforward. Powered by Zipments.io and other tools that are designed to keep you ahead in the digital era.
Rigorous compliance & responsive service
We maintain meticulous regulatory adherence and provide fast, responsive services to meet your needs. Whether it's standard or expedited service, we're always prepared to keep your business moving smoothly.
Process

How to get started

Email us:

For any inquiries or further information, email us at service@borderbuddy.com

Call us:

Speak directly with one of our experts by calling
1-877-409-8163.

Get a quote:

Get a personalized quote tailored to your
business needs.

Create an account:

Set up your account to start benefiting from our
comprehensive customs brokerage services.

Extras

Additional resources

Non-Resident Importer (NRI)

Expand your market reach by becoming a Non-Resident Importer.

US customs bonds and in-bonds:

We provide US Customs Bonds and In-Bonds to ensure compliance with customs regulations

Getting started

Detailed steps to start your import/export journey.

e-commerce

Enhance your e-commerce operations with our specialized services.

Track a clearance with our PAPS tracker

Monitor the status of your shipments with our PAPS Tracker.

Support for Partner Government
Agencies (PGAs)

We offer comprehensive support for compliance with US PGAs, including the FDA, USDA, and EPA.

BorderBuddy is committed to being your trusted partner in navigating the complexities of cross-border trade. Join the thousands of SMBs that rely on our expertise and let us help you grow your business with confidence and ease.

Learn more