Privacy policy

Your Privacy Matters

At BorderBuddy, we prioritize your privacy and are committed to protecting any personal information we collect from you across our website, https://borderbuddy.com, and through our Shopify app.

Information Collection

We only request personal information when necessary to provide our services. We collect it by fair and lawful means, with your knowledge and consent. We will inform you why we’re collecting it and how it will be used.

Information Usage

We do not share your personal information with third parties, except where required for service provision or by law. Personal information is retained only as long as necessary to provide you with our services.

Third-Party Services

We may use third parties to assist in providing certain services, including but not limited to customs clearance processing, analytics, payment processing, and advertising. These third parties are required to adhere to our privacy standards and are only provided with the information necessary to perform their specific functions.

Data Protection

We do not store your personal information on our servers unless required for service provision. We protect stored information within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.

Data Breach Notification

In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

Your Rights

Under PIPEDA and applicable US privacy laws, you have the right to access and correct your personal information, withdraw consent to its use, and request its deletion. If you wish to exercise these rights, please contact us.

Contact Us

If you have any questions about how we handle user data and personal information, feel free to contact us.

By using our website, you agree to the terms of this privacy policy.

BorderBuddy Shopify App Privacy Policy

The BorderBuddy’s Shipping to Canada No Fees App (“the App”) provides shipping services to Canada (“the Service”) for merchants using Shopify. This Privacy Policy outlines how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

Upon installation, the App automatically accesses specific information from your Shopify account, including:

• Read/write products
• Read/write orders
• Write shipping rates
• Read inventory
• Write script tags for error logs
• Read/write managed fulfillment orders
• Read/write draft orders
• Additionally, we collect personal information such as:
• Name, email address, phone number, and billing address

How We Use Your Personal Information

The personal information collected is used to:

• Provide and operate the Service
• Communicate with you
• Optimize or improve the App
• Provide information or advertising related to our products or services

Sharing Your Personal Information

We may share your personal information to comply with legal obligations, respond to lawful requests, or protect our rights. We do not sell your personal information to third parties.

Behavioral Advertising

We use your personal information for targeted advertisements or marketing communications. For more details on how targeted advertising works, visit the Network Advertising Initiative’s educational page. You can opt out of targeted advertising through our campaigns or the Digital Advertising Alliance’s opt-out portal.

Your Rights

Under PIPEDA and applicable US privacy laws, you have the right to access, correct, or delete your personal information, and to opt out of data sharing or targeted advertising. If you wish to exercise these rights, please contact us.

Data Retention

We will maintain your information in our secure databases until you delete the App.

Changes

This privacy policy may be updated to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email at service@borderbuddy.com or by mail at:

BorderBuddy Customs Technologies Inc.
101-120 176th St. Surrey,
BC V3S 9S2
Canada.